Cancellation & Refund Policy

Until your order is packed

You can cancel an order yourself while it is in the Order Placed stage, before our team packs it.

Once an order is packed it moves to the courier, and it can no longer be cancelled online. If you need help with a packed order, message us on WhatsApp and we will do our best to help.

From the My Orders page

1. Sign in and open My Orders.
2. Open the order and tap Cancel order. The Cancel button is shown only while the order can still be cancelled.
3. Enter the UPI ID where you want to receive your refund (for example name@okhdfcbank) and confirm.

Free for the first hours, small fee after

Cancel within 3 hours of placing the order and you get a full refund with no fee.

After 3 hours, but before the order is packed, a 10% cancellation fee is kept and the rest is refunded.

Example: on a ₹1,000 order, the refund is ₹1,000 within 3 hours, and ₹900 after that.

Sent to your UPI ID by our team

Refunds are paid by our team directly to the UPI ID you entered while cancelling. You will get a WhatsApp message as soon as the refund is sent, and the order page will show it as refunded.

Refunds are normally sent within 3 business days. After we send it, it can take a few minutes to show in your UPI app.

Tell us within 48 hours of delivery

If your parcel arrives damaged, or an item is wrong or missing, message us on WhatsApp within 48 hours of delivery with your order number and clear photos of the parcel and the product.

After checking, we will send a replacement or refund the affected items.

It is confirmed or returned automatically

If money was deducted but you do not see your order, wait a few minutes. We confirm paid orders automatically.

If the order is still missing, the amount is returned to your original payment method by Razorpay and your bank, usually within 5 to 7 business days. You can also message us with the payment details and we will check right away.